Customer Experience Ambassador
hace 1 semana
The Learning Experience #221 is seeking a highly skilled Customer Experience Specialist to join our dynamic team in Spain. This role offers an excellent remuneration package based on experience, skills, and performance.
About the Job
This permanent full-time position requires a native German speaker with fluent English skills (at least B2 level). Previous experience in hospitality or customer-facing roles is a plus. As a Customer Experience Specialist, you will be responsible for showcasing exceptional communication skills, listening, empathy, and personalizing every customer conversation.
Key Responsibilities
- Communicate effectively with customers through various channels, including phone, email, chat, and social media
- Guide customers with their questions, ensuring they receive the right solution and leave with a positive experience
- Identify and address customer needs, escalating internally to improve processes
- Maintain high levels of customer satisfaction and retention through impactful customer experiences
Requirements
- Native German speaker with fluent English skills (at least B2 level)
- Previous experience in hospitality or customer-facing roles is a plus
- Affinity for fashion, sharp view for aesthetics, knowledge of trends in fashion
- Excellent communication skills, ability to listen, and show empathy
- Teamwork and fun-oriented individual, part of a community
- Flexible and able to work in a fast-paced environment
- Autonomous, able to work independently and as part of a team
- Tech-savvy, familiar with Google Suite, MS Office, and CRM tooling
- Customer-focused, always prioritizing the customer's best interest
Benefits
- Excellent remuneration package based on experience, skills, and performance
- Part of a dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach full potential
- Breakfast and lunch offered onsite
- Health insurance, free lunch, Spanish lessons, bootcamp twice a week, and drinks every Friday
Salary: €35,000 - €45,000 per year, depending on experience and qualifications
Working Hours: 08:00 - 17:00, 09:00 - 18:00, or 11:00 - 20:00, Monday till Sunday
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