Global Customer Experience Ambassador
hace 1 día
Bluelink International CZ is a pioneering international Air France company based in the heart of Prague. We are a leader in the customer service sector with over 520 employees from 74 nationalities and 22 different languages spoken. Our business is constantly growing as we expand our scope to the airline and luxury industries.
Our MissionWe aim to deliver exceptional customer experiences through personalized relationships, cultural understanding, and emotional connections. Our team members consistently demonstrate an attitude of excellence, think like customers, and prioritize the human element in our interactions.
What We OfferWe provide:
- Remote work options from home for flexibility and work-life balance.
- 40 days of working abroad to experience new cultures and environments.
- Regular training and long-term development opportunities for growth and skill enhancement.
- A travel fund of up to 12,000 CZK per year for personal trips and exploration.
- Leisure activities such as language courses, sports, or hobbies supported by up to 6,000 CZK per year.
- Meal tickets worth 160 CZK per working day for convenience and well-being.
- 3 additional holiday days, totaling 23 days off per year for relaxation and rejuvenation.
- Discounted air tickets with Air France offering up to 90% savings.
- Growing opportunities for advancement, with 90% of team leaders and managers promoted internally.
- Stable work conditions and a positive work environment.
- Private medical assistance for you and your relatives for added peace of mind.
- Discounts with local shops in the Florentinum building for exclusive benefits.
- A referral program to support professional networking and collaboration.
- Company events and social gatherings to foster camaraderie and connection.
- A monthly financial contribution for parents returning to work, up to three years after the child's birth.
To succeed in this role, you should be:
- An open and friendly individual who excels at connecting with people.
- Motivated to learn about the airline and luxury industries, including topics like loyalty programs, flight bookings, B2B activities, social media, after-flight claims, and related subjects.
- Proficient in English and French, with a desire to use these languages daily.
- Experienced in customer service, although prior experience is not mandatory.
As a Global Customer Experience Ambassador, you will play a vital role in helping customers with various requests, establishing and managing positive relationships, and being the link between partners and customers. If you're passionate about delivering exceptional customer experiences and possess the required skills, we encourage you to apply.
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