Customer Experience Ambassador

hace 2 días


Valencia, Valencia, España David Kennedy Recruitment A tiempo completo

Are you a seasoned customer service professional looking to advance your career in a dynamic and international environment? David Kennedy Recruitment is partnering with a leading Outsourcing/BPO company to find a highly skilled Dutch-speaking Customer Experience Specialist for a brand-new team at a Fintech company.

**Location and Employment Type**
Valencia, Spain
Full-time (39h)

**Estimated Salary**: €45,000 - €60,000 per annum, based on experience and performance.

Job Description
We are seeking an exceptional communicator who can effectively handle customer inquiries through various channels. Key responsibilities include:
• Communicating with customers via phone, email, chat, and social media
• Exhibiting outstanding communication skills, such as active listening and empathy
• Providing personalized solutions to meet customer needs
• Identifying and escalating customer issues to improve processes
• Maintaining high levels of customer satisfaction and retention

Requirements
We require a candidate with:
• Excellent Dutch language skills (C2 level)
• Strong English language skills (C1 level)
• Proven problem-solving skills with a focus on customer service
• Calm and empathetic demeanor when dealing with difficult customers
• Target-driven mindset with a focus on exceeding expectations

Benefits
This role offers a comprehensive benefits package, including:
• A competitive salary and bonus structure
• Full-time contract with 39 hours of work per week
• On-site employment with no remote work possibilities
• Opportunity to work in a dynamic and international team with over 25 nationalities
• Access to a range of employee benefits, including free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and team events



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