Customer Success Renewal Specialist
hace 10 horas
Labster, a company dedicated to empowering the world with knowledge, is seeking an experienced Customer Success Renewal Specialist to join their team.
Estimated Salary: $60,000 - $80,000 per year
About Labster: At Labster and UbiSim, we're driven by a bold vision to make education more immersive and accessible. Our mission is to captivate learners, dismantle barriers, and improve lives through innovative technology that addresses global shortages in healthcare and STEM fields.
Your Role: As a Customer Success Renewal Specialist, you will play a crucial part in managing contract renewals for existing customers. You'll work closely with our Customer Success Managers (CSMs) to ensure a smooth and efficient renewal process, without being directly responsible for relationship management.
Your Responsibilities:
- Coordinate the renewal process for a portfolio of customers.
- Ensure timely and accurate processing of renewals in collaboration with CSMs.
- Provide high-quality customer service by promptly addressing any questions or concerns related to renewals.
- Assist with contract management, including preparing renewal agreements and documentation.
- Identify potential risks in the renewal process and escalate to the CSM when needed.
- Ensure the accuracy of customer renewal data in the CRM system.
- Proactively follow up on outstanding renewals to ensure timely closures.
Requirements:
- 1-2 years of experience in a customer-facing role, preferably in a SaaS or technology environment.
- High attention to detail and excellent organizational skills.
- Strong communication skills in English (written and verbal).
- Proactive and solution-oriented mindset with a focus on customer success.
- Experience with CRM tools (e.g., Salesforce, HubSpot) is a plus.
- Ability to work in a fast-paced environment and meet deadlines.
Benefits: Labster offers a competitive compensation package, comprehensive benefits, equity program, generous parental leave policy, flexible vacation policy, opportunities to travel, access to free therapy sessions, and involvement in employee resource groups promoting diversity and inclusion.
Why Join Labster? If you're passionate about making a tangible difference in the world through education and healthcare innovation, this role will amplify your impact. Labster is committed to selecting the best available candidate for every open position, regardless of background, and aims to provide all team members with long-term career opportunities.
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