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Global Customer Success Manager
hace 2 meses
Customer Success Manager Job Overview:
HP is a Fortune 100 technology company with a global presence, serving over 50,000 employees in more than 170 countries. We develop innovative solutions to drive customer success and business growth.
As a Customer Success Manager, you will be responsible for implementing our pricing tool based on Data Science models and AI, ensuring customer satisfaction and success. Your primary goal will be to manage customer relationships, oversee project implementations, and drive continuous improvement initiatives.
Key Responsibilities:
- Customer Relationship Management: Build and maintain strong relationships with customers, acting as their primary point of contact and advocate within the organization.
- Project Management: Lead and manage customer engagements for pricing tool implementation from initiation to completion, ensuring timely delivery, tool adoption, and quality standards.
- Customer Onboarding: Oversee the onboarding process for new customers, ensuring a smooth transition and successful implementation of the pricing tool.
- Issue Resolution: Proactively identify and resolve customer issues, working closely with cross-functional teams to ensure customer satisfaction.
- Continuous Improvement: Drive continuous improvement initiatives to enhance customer experience, improve the tool, and optimize internal processes.
- Customer Training: Provide training and support to customers, helping them to maximize the value of our solution.
Requirements:
- 3-5 years of experience in customer success, account management, or project management roles.
- Strong project management skills with a proven track record of managing complex projects.
- Excellent communication and interpersonal skills.
- Ability to build and maintain strong customer relationships.
- Problem-solving skills and the ability to think strategically.
- Proficiency in project management tools and software.
- Ability to work independently and as part of a team.
- Understanding or knowledge of business finance and country categories.
Why HP?
At HP, we are committed to driving customer success and business growth through innovative solutions and partnerships. We offer a dynamic work environment, opportunities for professional growth, and a competitive benefits package.
How to Apply:
Interested candidates should submit their resume and cover letter for consideration. We look forward to hearing from you.
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Job Description:
We are seeking a highly motivated Customer Success Manager to join our dynamic team at HP. As a key member of our customer success team, you will be responsible for implementing our pricing tool based on Data Science models and AI, ensuring customer satisfaction and success.
Key Responsibilities:
- Customer Relationship Management: Build and maintain strong relationships with customers, acting as their primary point of contact and advocate within the organization.
- Project Management: Lead and manage customer engagements for pricing tool implementation from initiation to completion, ensuring timely delivery, tool adoption, and quality standards.
- Customer Onboarding: Oversee the onboarding process for new customers, ensuring a smooth transition and successful implementation of the pricing tool.
- Issue Resolution: Proactively identify and resolve customer issues, working closely with cross-functional teams to ensure customer satisfaction.
- Continuous Improvement: Drive continuous improvement initiatives to enhance customer experience, improve the tool, and optimize internal processes.
- Customer Training: Provide training and support to customers, helping them to maximize the value of our solution.
Requirements:
- 3-5 years of experience in customer success, account management, or project management roles.
- Strong project management skills with a proven track record of managing complex projects.
- Excellent communication and interpersonal skills.
- Ability to build and maintain strong customer relationships.
- Problem-solving skills and the ability to think strategically.
- Proficiency in project management tools and software.
- Ability to work independently and as part of a team.
- Understanding or knowledge of business finance and country categories.
Why HP?
At HP, we are committed to driving customer success and business growth through innovative solutions and partnerships. We offer a dynamic work environment, opportunities for professional growth, and a competitive benefits package.
How to Apply:
Interested candidates should submit their resume and cover letter for consideration. We look forward to hearing from you.
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