Customer Success Revenue Operations Strategist
hace 23 horas
About TaxDome, the #1 practice management platform for accounting firms in the US: We've grown over 100X in the last five years, serving tens of thousands of businesses globally with millions of end-clients.
We're a US-based SAAS firm targeting the accounting industry. Our team uses technology to solve business problems for accounting firms - we are not accountants. With 300+ people (in over 40 countries), we're a distributed team built on self-management principles.
As a key collaborator with our chief revenue officer and sales team, you'll work closely with them in a collaborative environment. Our customers love us: We have over 6,000 positive reviews online. When we attend trade shows, customers often say, 'Where have you been? I've been looking for this for years.' In many ways, our product sells itself.
Your goal is to convey this benefit and expand our market share. To do so, you will develop and implement strategies to track and increase our Annual Recurring Revenue (ARR), Expansion Revenue, and Lifetime Value (LTV) while decreasing customer churn rates together with our team leads.
We're seeking a dedicated and strategic Revenue Operations Specialist to support and optimize our Customer Success teams. This role plays a pivotal part in tracking and enhancing our ARR, Expansion Revenue, LTV, and decreasing customer churn.
Key responsibilities include:
- Developing and implementing strategies to track and increase ARR, Expansion Revenue, and LTV while decreasing churn rates together with team leads.
- Collaborating with the Customer Success teams to identify upsell and cross-sell opportunities, ensuring seamless customer experiences.
- Assisting Customer Relations teams with managing data, preparing reports, tracking success of various initiatives, and capacity planning.
- Mastery of functionality and application of tools used to enhance customer support and account management operations.
- Ownership of tech stack and being hands-on when integrating new tools.
- Conducting in-depth analysis of customer data to identify trends, opportunities, and areas for improvement.
- Generating regular reports on key metrics and insights related to revenue operations, customer health, and team performance to provide insights to the team.
- Leading the development and implementation of process improvements to streamline operations and enhance efficiency across teams.
- Owning and managing the tech stack for Customer Success teams, integrating new tools, and optimizing existing ones to enhance customer operations.
- Leading the hands-on implementation of systems and tools that improve customer support and account management workflows.
- Facilitating knowledge sharing across teams, ensuring learning and collaboration are not siloed.
- Aligning understanding on how to measure success of different activities through the CR department.
$120,000 - $150,000 per year based on location and experience.
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