Senior Business Development Operations Manager For Customer Retention
hace 6 días
About TaxDome: We are the #1 practice management platform for accounting firms in the US, having grown over 100X in the last five years and serving tens of thousands of businesses globally with millions of end-clients.
Our Team: We are a US-based SAAS firm targeting the accounting industry. We use technology to solve business problems for accounting firms – we are not accountants. Our team is 300+ people (in over 40 countries) – we are a distributed team built on the principle of self-management. Access to management is open, and you will be working closely with the chief revenue officer (along with the sales team) in a collaborative work environment. Customers love us: We have over 6,000 positive reviews online. When we go to trade shows, customers often say, “Where have you been, I’ve been looking for this for years.” In many ways, our product sells itself. Your job is to convey that benefit and expand our market share.
We are looking for a dedicated and strategic Revenue Operations Specialist to join our team with a specific focus on supporting and optimizing our Customer Success teams. This role is crucial for tracking and enhancing our Annual Recurring Revenue (ARR), Expansion Revenue, Lifetime Value (LTV), and for playing a pivotal role in decreasing customer churn. The ideal candidate will be responsible for managing several platforms ensuring the efficient set up of those and providing insightful reporting to drive decision-making and strategic planning.
Main Responsibilities:
- Develop and implement strategies to track and increase ARR, Expansion Revenue, and LTV while decreasing churn rates together with team leads.
- Collaborate with the Customer Success teams to identify upsell and cross-sell opportunities, ensuring a seamless customer experience.
- Assist Customer Relations teams with managing the data, preparing reports, tracking success of various initiatives along with capacity planning.
- Master the functionality and application of tools used to enhance customer support and account management operations. Own a tech stack and be hands-on when it comes to integrating new tools.
- Conduct in-depth analysis of customer data to identify trends, opportunities, and areas for improvement.
- Generate regular reports on key metrics and insights related to revenue operations, customer health, and team performance to provide insights to the team.
- Lead the development and implementation of process improvements to streamline operations and enhance efficiency across teams.
- Own and manage the tech stack for Customer Success teams, integrating new tools and optimizing existing ones to enhance customer operations.
- Facilitate knowledge sharing across teams, ensuring learning and collaboration are not siloed.
- Align understanding on how to measure success of different activities through the CR department.
Salary Estimate: Based on national averages and industry standards, we estimate the salary for this position to be around $120,000 - $180,000 per year, depending on location and experience. Keep in mind that this is an estimate and may vary based on individual circumstances.
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