Technical Operations Manager for Global Language Solutions

hace 3 días


Valencia, Valencia, España LanguageWire A tiempo completo
Job Description

We are seeking an experienced Technical Operations Manager to lead our technical operations team, providing exceptional support for our global language solutions.

About Us

LanguageWire is a fast-growing IT company with multiple locations across the world. We provide innovative language solutions that simplify communication for businesses and individuals alike.

Job Summary

The successful candidate will have at least 2 years' experience in a team lead position, with a strong technical background and excellent communication skills. They will be responsible for building and leading a dedicated team, recruiting and onboarding new talent, and ensuring excellent support for our products.

Key Responsibilities:
  • Lead a team of technical professionals, providing guidance and support to ensure seamless operation of our language solutions.
  • Develop and implement strategies to improve customer satisfaction and reduce incident resolution time.
  • Collaborate with cross-functional teams, including development, quality assurance, and content engineering to ensure smooth delivery of our products.
  • Maintain accurate records and reports, tracking key performance indicators (KPIs) and OKRs to drive business growth.
  • Ensure compliance with regulatory requirements and industry standards.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • At least 2 years' experience in a team lead position, with a strong technical background and excellent communication skills.
  • Experience with customer ticketing systems, such as Zendesk, Freshdesk, or Jitbit.
  • Basic understanding and usage of SQL, logging tools, APIs, and other relevant technologies.
  • Ability to understand new systems and technologies quickly.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a remote environment.
Perks:
  • Competitive salary: $120,000 - $150,000 per annum, depending on experience.
  • Ongoing professional development opportunities, including training, mentorship, and certification programs.
  • A comprehensive benefits package, including private health insurance, flexible work options, and a generous retirement plan.
  • A dynamic and inclusive work environment, with a diverse team of over 400 colleagues from more than 20 nationalities.
  • A dog-friendly atmosphere, with access to a social area, game room, bike parking, and a rooftop terrace with stunning views.


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