Technical Operations Manager for Global Language Solutions
hace 3 días
We are seeking an experienced Technical Operations Manager to lead our technical operations team, providing exceptional support for our global language solutions.
About UsLanguageWire is a fast-growing IT company with multiple locations across the world. We provide innovative language solutions that simplify communication for businesses and individuals alike.
Job SummaryThe successful candidate will have at least 2 years' experience in a team lead position, with a strong technical background and excellent communication skills. They will be responsible for building and leading a dedicated team, recruiting and onboarding new talent, and ensuring excellent support for our products.
Key Responsibilities:- Lead a team of technical professionals, providing guidance and support to ensure seamless operation of our language solutions.
- Develop and implement strategies to improve customer satisfaction and reduce incident resolution time.
- Collaborate with cross-functional teams, including development, quality assurance, and content engineering to ensure smooth delivery of our products.
- Maintain accurate records and reports, tracking key performance indicators (KPIs) and OKRs to drive business growth.
- Ensure compliance with regulatory requirements and industry standards.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- At least 2 years' experience in a team lead position, with a strong technical background and excellent communication skills.
- Experience with customer ticketing systems, such as Zendesk, Freshdesk, or Jitbit.
- Basic understanding and usage of SQL, logging tools, APIs, and other relevant technologies.
- Ability to understand new systems and technologies quickly.
- Excellent communication and interpersonal skills, with the ability to work effectively in a remote environment.
- Competitive salary: $120,000 - $150,000 per annum, depending on experience.
- Ongoing professional development opportunities, including training, mentorship, and certification programs.
- A comprehensive benefits package, including private health insurance, flexible work options, and a generous retirement plan.
- A dynamic and inclusive work environment, with a diverse team of over 400 colleagues from more than 20 nationalities.
- A dog-friendly atmosphere, with access to a social area, game room, bike parking, and a rooftop terrace with stunning views.
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