Technical Support Specialist for Global Applications

hace 16 horas


Valencia, Valencia, España LanguageWire A tiempo completo

At LanguageWire, we are committed to simplifying communication for businesses and individuals across the globe. As a Technical Support Specialist for Global Applications, you will play a crucial role in helping us achieve this goal.

About the Role

We are seeking an experienced and highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing top-notch support to our customers and end-users for our globally deployed applications. This includes troubleshooting issues, resolving problems, and ensuring seamless user experience.

Your Key Responsibilities

  • Taking ownership of technical queries and issues related to our applications, using your expertise to troubleshoot and resolve problems efficiently
  • Providing exceptional customer service, communicating effectively with users, and escalating complex issues to senior team members when necessary
  • Collaborating with our development teams to identify and resolve application-related issues, and contributing to the improvement of our products
  • Documenting procedures and knowledge base articles to ensure that information is easily accessible to colleagues and customers

Requirements

  • Demonstrated experience in technical support roles, preferably with a focus on software applications
  • Strong analytical and problem-solving skills, with the ability to work independently and as part of a team
  • Excellent communication and interpersonal skills, with the ability to interact with users from diverse backgrounds and cultures
  • Fluency in spoken and written English, with proficiency in additional languages a plus

What We Offer

  • A competitive salary of €55,000 - €65,000 per year, depending on experience
  • A comprehensive benefits package, including private health insurance and opportunities for professional growth and development
  • A dynamic and inclusive work environment, with a strong emphasis on teamwork and collaboration
  • The opportunity to work with a leading technology company, shaping the future of language translation and localization

About Us

LanguageWire is a global leader in translation and localization services, dedicated to simplifying communication for businesses and individuals worldwide. Our cutting-edge technology and expert teams enable us to deliver high-quality translations and customized solutions to meet the unique needs of our clients.



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