Customer Success Payments Specialist

hace 3 días


Valencia, Valencia, España Virtuagym A tiempo completo
Job Description

Role Overview: As a Customer Success Payments Specialist at Virtuagym, you will be responsible for ensuring the smooth operation of our payment systems, providing exceptional customer service, and driving business growth through strategic partnerships.

Key Responsibilities:

  1. Payment Operations: Manage day-to-day payment operations, including customer onboarding, payment processing, and resolving any payment-related issues.
  2. Customer Support: Provide timely and effective support to customers, addressing their payment-related queries and concerns.
  3. Business Development: Identify and pursue new business opportunities, building relationships with key stakeholders and partners to drive revenue growth.
  4. Process Improvement: Continuously evaluate and improve payment processes, implementing changes to enhance efficiency, reduce costs, and improve customer satisfaction.

Requirements:

  • Strong Communication Skills: Excellent written and verbal communication skills, with the ability to communicate complex technical information to both technical and non-technical stakeholders.
  • Payment Industry Knowledge: In-depth knowledge of payment systems, processes, and regulations, with a strong understanding of the financial services industry.
  • Strategic Thinking: Ability to think strategically, identifying opportunities for growth and development, and developing effective plans to achieve business objectives.
  • Collaboration: Proven ability to work collaboratively with cross-functional teams, including sales, marketing, and customer support.

What We Offer:

  • Remote Work: Opportunity to work remotely from Spain, with the possibility of up to 12 weeks of work abroad within Europe per year.
  • Competitive Salary: Market-competitive salary and benefits package.
  • Professional Development: Opportunities for professional growth and development, including training and mentorship programs.
  • Collaborative Team: Collaborative and dynamic team environment, with a focus on teamwork, innovation, and customer satisfaction.

About Virtuagym: Virtuagym is a leading innovator in the digital health and fitness domain, offering a Software as a Service solution and multiple native apps to users worldwide. We are a passionate and multicultural team of talented individuals who want to create a healthier and happier world. Join us in our mission to make a significant impact on a global scale.

Apply Now: If you are a motivated and results-driven individual with a passion for payments and customer success, please apply for this exciting opportunity. We look forward to hearing from you



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