Customer Success Specialist

hace 3 semanas

Valencia, Valencia, España Avantio A tiempo completo

About the Role:

We are seeking a highly motivated and customer-focused individual to join our Customer Success team for our Spanish market. As a Customer Success Specialist, you will play a key role in ensuring the success of our customers and driving business growth.

Key Responsibilities:

  • Maintain strong, long-term relationships with existing customers.
  • Act as the primary point of contact for customer enquiries.
  • Understand customer needs and ensure that software products or services meet those needs.
  • Implement and develop processes to improve usage and satisfaction at different levels of existing customers.
  • Ensure that customers effectively use and fully benefit from software solutions.
  • Resolve customer issues or concerns quickly and efficiently, working with internal teams where necessary.
  • Identify opportunities for cross or up-selling within current accounts.
  • Work closely with technical support, development and product teams to manage implementations, resolve technical issues and ensure delivery of upgrades or new functionality.
  • Provide detailed reporting on customer product needs for possible development.
  • Regularly track account performance, report key metrics and analyse data to identify improvements.
  • Inform the customer about product updates, new features or enhancements.

Requirements:

  • 2-3 years of work experience in sales or account management.
  • Native Spanish speaker.
  • High level of English.
  • Solid knowledge of software products.
  • Excellent communication and negotiation skills.
  • Ability to solve problems in an efficient and customer-oriented manner.
  • Proficient in the use of CRM such as Salesforce and other customer management tools.

What We Offer:

  • A stable full-time contract.
  • A competitive salary package.
  • Opportunities for professional growth and development.
  • A dynamic and multicultural work environment.
  • A range of benefits, including flexible working hours, car sharing, and reduced-price healthcare insurance.

About Avantio:

Avantio is a leading global provider of solutions, services and technological tools for holiday rentals. We are a young and international company with a stable projection, committed to providing dynamic and innovative cloud-based technology solutions for holiday rentals.

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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