Customer Success Specialist
hace 4 semanas
We are a leading global provider of solutions, services, and technological tools for the holiday rental sector. With over 20 years of experience, our mission is to provide dynamic and innovative cloud-based technology solutions for holiday rentals.
Job DescriptionWe are seeking a highly motivated and experienced Customer Success Specialist to join our English-speaking markets team. As a key player in our Customer Success department, you will be responsible for understanding the business needs of our partners and ensuring that our software products meet those needs.
Key Responsibilities:- Customer Relationship Management: Maintain strong, long-term relationships with existing customers and act as the primary point of contact for customer enquiries.
- Software Adoption: Implement and develop processes to improve usage and satisfaction among existing customers.
- Customer Support: Resolve customer issues or concerns quickly and efficiently, working with internal teams where necessary.
- Account Management: Identify opportunities for cross or up-selling within current accounts and work closely with technical support, development, and product teams to manage implementations and resolve technical issues.
- Native English speaker with 2-3 years of work experience in sales or account management.
- High level of Spanish.
- Solid knowledge of software products.
- Excellent communication and negotiation skills.
- Ability to solve problems in an efficient and customer-oriented manner.
- Proficient in the use of CRM such as Salesforce and other customer management tools.
- Stable full-time contract.
- Salary: 20k + bonus.
- Training provided by the company: free Spanish and English lessons, as well as trainings about tools or skills useful for your role or team.
- Flexible working hours.
- Possibility to build a long-term career.
- Dynamic and multicultural environment with over 24 nationalities.
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