Customer Success Specialist

hace 2 semanas

Valencia, Valencia, España Avantio A tiempo completo

About the Role:

We are seeking a highly motivated and experienced Customer Success Specialist to join our team at Avantio. As a key player in our Customer Success department, you will be responsible for maintaining strong, long-term relationships with our existing customers.

Key Responsibilities:

  • Maintain strong, long-term relationships with existing customers.
  • Act as the primary point of contact for customer enquiries.
  • Understand customer needs and ensure that software products or services meet those needs.
  • Implement and develop processes to improve usage and satisfaction at different levels of existing customers.
  • Ensure that customers effectively use and fully benefit from software solutions.
  • Resolve customer issues or concerns quickly and efficiently, working with internal teams where necessary.
  • Identify opportunities for cross or up-selling within current accounts.
  • Work closely with technical support, development and product teams to manage implementations, resolve technical issues and ensure delivery of upgrades or new functionality.
  • Provide detailed reporting on customer product needs for possible development.
  • Regularly track account performance, report key metrics and analyse data to identify improvements.
  • Inform the customer about product updates, new features or enhancements.

Requirements:

  • 2- 3 years of work experience in sales or account management.
  • Native Spanish speaker.
  • High level of English.
  • Solid knowledge of software products.
  • Excellent communication and negotiation skills.
  • Ability to solve problems in an efficient and customer oriented manner.
  • Proficient in the use of CRM such as Salesforce and other customer management tools.

What We Offer:

  • A stable full-time contract.
  • A competitive salary of 20k + bonus.
  • Flexible working hours.
  • The possibility of giving your colleagues a lift in your car (monthly extra from the company) or you can travel to work with colleagues free of charge.
  • A dynamic and multicultural environment, with more than 24 nationalities to get to know.
  • The opportunity to work in a young and international team.
  • Attractive facilities and atmosphere, including lounge areas with sofas, fully equipped cafeteria and a roof terrace with interesting views.

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please don't hesitate to apply. We look forward to hearing from you

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