Customer Success Specialist

hace 4 semanas

Valencia, Valencia, España Avantio A tiempo completo
About Avantio

Avantio is a leading global provider of solutions, services, and technological tools for the holiday rental industry. With over 20 years of experience, we strive to provide dynamic and innovative cloud-based technology solutions to help agencies grow and succeed.

Customer Success Department

The Customer Success Department is a key player in driving customer relationship management and generating new opportunities. Our team works closely with customers to understand their business needs and provide tailored solutions to help them achieve success.

Key Responsibilities
  • Customer Relationship Management: Build and maintain strong relationships with customers to ensure their success and satisfaction.
  • Satisfaction, Usage, and Consumption Tracking: Monitor customer usage and satisfaction to identify areas for improvement and provide targeted solutions.
  • Identify Sales Opportunities: Analyze customer data to identify potential sales opportunities and develop strategies to capitalize on them.
  • Continuous Training: Stay up-to-date with the latest industry trends and best practices to provide expert guidance to customers.
Critical Problem Solving

As an internal ambassador for the partner, you will work closely with customers to help solve any challenges or problems that may arise. This includes developing and executing partner success plans in collaboration with marketing, as well as tracking and reporting on key metrics to ensure adoption and success.

Requirements
  • 2-3 years of work experience in sales or account management.
  • Native or bilingual in Spanish and English.
  • Familiarity with B2B and sales processes.
  • Attention to detail, strong organizational skills, and a focus on quality work.
  • Strong social skills.
What We Offer
  • Stable full-time contract.
  • Competitive salary and bonus structure.
  • Free Spanish and English lessons for all employees.
  • Training on tools and skills useful for your role or team.
  • Flexible working hours to accommodate LATAM time zones.

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