Customer Success Manager
hace 4 semanas
Caspio is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for ensuring the satisfaction and retention of our customers.
Key Responsibilities:- Manage a portfolio of defined accounts to maximize customer satisfaction and use of our platform.
- Develop relationships with account authors to understand their application development needs and priorities.
- Identify and understand the uses of our platform within the customer's organization to develop new use cases and opportunities.
- Assess overall account health through proactive check-ins and measuring key performance indicators.
- Effectively communicate the benefits of our products and services to drive continued satisfaction and retention.
- Recommend and propose different service plans and upgrades.
- Develop and execute account salvage plans for at-risk customers.
- Propose and create leads for possible case studies, showcases, and customer references.
- BA/BS degree in Business or a related field.
- At least 3-5 years of experience in an account management or sales role.
- At least 2 years of experience in a SaaS or PaaS environment or working with websites, databases, and/or web application tools.
- Basic knowledge of HTML, JavaScript, and CSS.
- Clear and effective verbal, written, and presentation skills.
- Ability to communicate technical subject matter in a clear and understandable manner.
- Strong interpersonal and relationship building skills.
- Ability to anticipate, prioritize, assess, and meet needs of internal and external customers.
- Ability to negotiate with business owners and decision makers.
- High level of self-initiative with a proactive and positive attitude.
- Superior organization, follow-up, and time management skills.
- Proficiency with CRM software.
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