Customer Success Manager for English-Speaking Markets

hace 4 semanas


Valencia, Valencia, España Avantio A tiempo completo

We are looking for a skilled Customer Success Manager to join our team for our English-speaking markets. This role will involve working closely with customers to understand their needs and ensure they get the most out of our software solutions.

About the Role:

The Customer Success Manager will be responsible for maintaining strong relationships with existing customers, acting as the primary point of contact for customer enquiries, and understanding customer needs to ensure our software products or services meet those needs.

Key Responsibilities:

  • Customer Relationship Management
  • Maintain strong, long-term relationships with existing customers
  • Act as the primary point of contact for customer enquiries
  • Understand customer needs and ensure that software products or services meet those needs
  • Implement and develop processes to improve usage and satisfaction at different levels of existing customers
  • Ensure that customers effectively use and fully benefit from software solutions
  • Resolve customer issues or concerns quickly and efficiently, working with internal teams where necessary
  • Identify opportunities for cross or up-selling within current accounts

Requirements:

  • Native English speaker
  • 2-3 years of work experience in sales or account management
  • High level of Spanish
  • Solid knowledge of software products
  • Excellent communication and negotiation skills
  • Ability to solve problems in an efficient and customer-oriented manner
  • Proficient in the use of CRM such as Salesforce and other customer management tools

What We Offer:

  • Stable full-time contract
  • Salary: 20k + bonus
  • Training provided by the company
  • Flexible working hours
  • Reduced-price healthcare insurance
  • Work-life balance

Company Culture:

At Avantio, we value a dynamic and multicultural environment, with more than 24 nationalities to get to know. We offer a young and international team, with a stable projection and a leading global provider of solutions, services and technological tools for holiday rentals.

How to Apply:

If you are a motivated and experienced professional looking to take on a new challenge, please submit your application. We look forward to hearing from you



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