Customer Success Specialist

hace 3 semanas


Valencia, Valencia, España Avantio A tiempo completo

We are seeking a highly motivated and experienced Customer Success Specialist to join our team in the English-speaking markets. As a key player in our customer relationship management, you will be responsible for ensuring the success of our product and providing exceptional customer service.

The ideal candidate will have a strong background in sales or account management, with a proven track record of building and maintaining long-term relationships with customers. You will be responsible for understanding customer needs and ensuring that our software products meet those needs.

Key responsibilities will include:

  • Customer Relationship Management
  • Maintaining strong, long-term relationships with existing customers
  • Acting as the primary point of contact for customer enquiries
  • Understanding customer needs and ensuring that software products or services meet those needs
  • Implementing and developing processes to improve usage and satisfaction at different levels of existing customers
  • Ensuring that customers effectively use and fully benefit from software solutions
  • Resolving customer issues or concerns quickly and efficiently, working with internal teams where necessary
  • Identifying opportunities for cross or up-selling within current accounts

We offer a dynamic and multicultural environment, with more than 24 nationalities to get to know. You will have the opportunity to work in a young and international team, with a stable full-time contract and a competitive salary package.

We are a leading global provider of solutions, services and technological tools for holiday rentals with a stable projection. We offer flexible working hours, a hybrid working system, and the possibility to build a long-term career.

At Avantio, we care, we constantly help each other, we communicate a lot (both internally and with our clients and partners) and we learn from each other. We want you to make this project yours too.



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