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Customer Success Specialist
hace 2 meses
At Viking Assistance Group, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Success Specialist. As a key member of our team, you will be responsible for delivering exceptional service to our customers, working independently and collaboratively to resolve their roadside assistance needs. Your tasks will involve receiving and responding to phone inquiries from our customers, utilizing various systems to provide effective solutions and support. Additionally, you will assist our partners in the insurance and automotive industry with questions related to roadside assistance.
Key Responsibilities:- Receive and respond to phone inquiries from customers
- Utilize various systems to resolve customer issues
- Assist partners in the insurance and automotive industry with roadside assistance queries
- Experience in customer service
- Fluent in English, both spoken and written
- Good knowledge of data and technology
- Clean criminal record
- Newly renovated offices with sea views in Torrevieja
- Great working environment with experienced and curious colleagues
- Comprehensive and structured training
- Excellent opportunities for personal and professional development
