Customer Support Specialist
hace 4 días
About the Opportunity
Zoho Corporation Europe is seeking a motivated Customer Support Specialist to join our team and be part of our exciting growth journey. As a key member of our support team, you will play a crucial role in delivering exceptional customer experiences and driving business success.
Key Responsibilities
- Leverage Zoho's suite of SaaS products to become a product expert and provide top-notch support to European customers via phone, chat, and email.
- Collaborate with cross-functional teams to ensure prompt resolution of customer concerns and maintain accurate records of customer interactions and resolutions.
- Contribute to the creation and improvement of support documentation, ensuring that it is up-to-date and relevant to customer needs.
Requirements
- Full professional proficiency in English and German language (both written and verbal).
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