Customer Support Specialist for European Markets
hace 1 día
**About the Role**
We are seeking a highly motivated Customer Support Specialist to join our team in Europe. As a key member of our support team, you will be responsible for providing exceptional customer service and ensuring that our customers receive timely and effective support.
**Company Overview**
Zoho Corporation Europe is a leading provider of cloud-based software and services. We believe in empowering organizations of all sizes to thrive in the digital age by providing innovative solutions that meet their unique needs.
**Job Description**
As a Customer Support Specialist, your primary responsibility will be to assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance and onboarding.
**Key Responsibilities**
* Learn and master Zoho's suite of SaaS products to become a product expert* Assist European customers via phone, chat, and email* Troubleshoot issues and provide product guidance and onboarding* Collaborate with cross-functional teams to ensure prompt resolution of customer concerns* Maintain accurate and detailed records of customer interactions and resolutions
**Requirements**
To be successful in this role, you will need to possess:
- Full professional proficiency in English and Spanish Language (both written and verbal)
- Basic understanding of software programs; prior experience with SaaS products is an advantage
- Ability to learn quickly and adapt to evolving product features
- Excellent problem-solving and analytical skills
**Benefits**
As a valued member of our team, you can expect:
- A competitive salary package aligned with candidate's qualifications, experience, and market value of the role
- Continuous training and professional development opportunities
- A supportive and inclusive work environment
- A clear development plan in the short, medium, and long run
- Participation in coaching and mentoring schemes
**Estimated Salary:** €45,000 - €55,000 per annum, depending on experience and qualifications.
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