Customer Support Specialist for European Markets

hace 1 día


Valencia, Valencia, España Zoho Corporation Europe A tiempo completo

**About the Role**

We are seeking a highly motivated Customer Support Specialist to join our team in Europe. As a key member of our support team, you will be responsible for providing exceptional customer service and ensuring that our customers receive timely and effective support.

**Company Overview**

Zoho Corporation Europe is a leading provider of cloud-based software and services. We believe in empowering organizations of all sizes to thrive in the digital age by providing innovative solutions that meet their unique needs.

**Job Description**

As a Customer Support Specialist, your primary responsibility will be to assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance and onboarding.

**Key Responsibilities**

* Learn and master Zoho's suite of SaaS products to become a product expert* Assist European customers via phone, chat, and email* Troubleshoot issues and provide product guidance and onboarding* Collaborate with cross-functional teams to ensure prompt resolution of customer concerns* Maintain accurate and detailed records of customer interactions and resolutions

**Requirements**

To be successful in this role, you will need to possess:

  • Full professional proficiency in English and Spanish Language (both written and verbal)
  • Basic understanding of software programs; prior experience with SaaS products is an advantage
  • Ability to learn quickly and adapt to evolving product features
  • Excellent problem-solving and analytical skills

**Benefits**

As a valued member of our team, you can expect:

  • A competitive salary package aligned with candidate's qualifications, experience, and market value of the role
  • Continuous training and professional development opportunities
  • A supportive and inclusive work environment
  • A clear development plan in the short, medium, and long run
  • Participation in coaching and mentoring schemes

**Estimated Salary:** €45,000 - €55,000 per annum, depending on experience and qualifications.



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