Customer Experience Specialist for European E-commerce

hace 1 día


Valencia, Valencia, España Wewow A tiempo completo
About the Role

As a Customer Experience Specialist at Wewow, you will be responsible for delivering exceptional support to our users in Germany.

Job Description

We are seeking an experienced professional with native-level German and C1 level English to join our team. The ideal candidate will have strong analytical skills, excellent communication abilities, and a keen eye for detail. Your primary responsibilities will include:

  • Responding to user inquiries regarding listings, account management, and transaction issues
  • Guiding users through troubleshooting steps for website or app-related problems
  • Reviewing listings and user interactions to ensure compliance with community guidelines and standards
  • Meditating and offering solutions in cases of buyer-seller disputes
  • Collecting user feedback to contribute to platform improvements and enhance user experience
Requirements

To succeed in this role, you should have:

  • A native-level proficiency in German
  • C1 level English (additional languages are a plus)
  • Clear and empathetic communication skills
  • Strong analytical skills and attention to detail
  • Flexibility and adaptability in a fast-paced environment
What We Offer

In return for your expertise, we offer:

  • A competitive salary of €45,000 - €55,000 per year
  • A dynamic start-up culture with opportunities for growth and development
  • Free Spanish classes to enhance your language skills
  • Spanish health insurance to ensure your well-being
  • Breakfast and lunch provided to fuel your day
About Us

At Wewow, we are passionate about creating a positive community experience for our users. Our platform connects local buyers and sellers across Germany, offering a wide range of products and services. We prioritize sustainability and supporting the circular economy, encouraging affordable, eco-friendly transactions and building connections within local communities.



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