Customer Experience Specialist

hace 4 semanas


Valencia, Valencia, España Helloprint A tiempo completo
Job Overview

Helloprint is a fast-growing e-commerce company with a unique culture and challenges. We are looking for a Customer Experience Specialist to join our team in sunny Valencia.

About the Role

We are seeking a highly motivated and enthusiastic individual who can provide excellent customer service, proactively help customers find the right products and services, and practice our core value of 'Think like a customer'. As a Customer Experience Specialist, you will be the first contact for our customers via phone, email, and chat.

Responsibilities
  • Provide exceptional customer service via phone, email, and chat
  • Help customers find the right products and services by proactively assisting them online and offline
  • Practice our core value of 'Think like a customer' and ensure that every interaction meets our high standards
Requirements

To be successful in this role, you will need to have:

  • Fluency in English, both verbally and written
  • A bachelor's or master's degree and proof of enrollment
  • Availability for a minimum period of 20 weeks
  • Experience in customer service (a plus)
  • Solution-oriented mindset and strong problem-solving skills
  • Dynamic and flexible personality
  • Willingness to relocate to Valencia or already be based there
What We Offer

Helloprint offers a range of benefits, including:

  • Competitive salary: €25,000 - €35,000 per year (based on experience)
  • A dynamic and entrepreneurial work environment
  • The opportunity to work with a diverse and international team
  • Ongoing training and development opportunities
  • A comprehensive relocation package (for candidates relocating from outside of Spain)
Company Overview

Helloprint is the number one marketplace for customized print products. We bring local production and delivery to a global audience of creative entrepreneurs, SMBs, and e-commerce companies, reducing cost, speed of delivery, and carbon footprint. Our culture is driven by our 180+ team members from 34 countries, all working together in an entrepreneurial spirit where freedom and responsibility lead to high performance. We love diversity, change, and giving back wherever we can.



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