Customer Experience Specialist
hace 4 semanas
Helloprint is a fast-growing e-commerce company with a unique culture and challenges. We are looking for a Customer Experience Specialist to join our team in sunny Valencia.
About the RoleWe are seeking a highly motivated and enthusiastic individual who can provide excellent customer service, proactively help customers find the right products and services, and practice our core value of 'Think like a customer'. As a Customer Experience Specialist, you will be the first contact for our customers via phone, email, and chat.
Responsibilities- Provide exceptional customer service via phone, email, and chat
- Help customers find the right products and services by proactively assisting them online and offline
- Practice our core value of 'Think like a customer' and ensure that every interaction meets our high standards
To be successful in this role, you will need to have:
- Fluency in English, both verbally and written
- A bachelor's or master's degree and proof of enrollment
- Availability for a minimum period of 20 weeks
- Experience in customer service (a plus)
- Solution-oriented mindset and strong problem-solving skills
- Dynamic and flexible personality
- Willingness to relocate to Valencia or already be based there
Helloprint offers a range of benefits, including:
- Competitive salary: €25,000 - €35,000 per year (based on experience)
- A dynamic and entrepreneurial work environment
- The opportunity to work with a diverse and international team
- Ongoing training and development opportunities
- A comprehensive relocation package (for candidates relocating from outside of Spain)
Helloprint is the number one marketplace for customized print products. We bring local production and delivery to a global audience of creative entrepreneurs, SMBs, and e-commerce companies, reducing cost, speed of delivery, and carbon footprint. Our culture is driven by our 180+ team members from 34 countries, all working together in an entrepreneurial spirit where freedom and responsibility lead to high performance. We love diversity, change, and giving back wherever we can.
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