Customer Experience Specialist: Growing with Technology

hace 7 días


Valencia, Valencia, España Avantio A tiempo completo

We are a leading provider of solutions, services, and technological tools for holiday rentals. At Avantio, we strive to provide dynamic and innovative cloud-based technology solutions for the growing needs of agencies in the holiday rental sector.
Our mission is to offer agencies the best possible customer service experience, which is why we are looking for a motivated and enthusiastic individual to join our Customer Care team for the Italian market as a Customer Experience Specialist: Growing with Technology.

Company Overview

With over 20 years of experience, Avantio has established itself as a pioneer in the vacation rental software industry. Our commitment to providing innovative technology solutions has enabled us to grow into a global company with a diverse team of professionals from over 24 nationalities.

Job Description

As a Customer Experience Specialist, you will be responsible for responding to customer requests via email, chat, and video call. You will manage these requests and resolve them promptly or escalate them to the technical team for resolution. Additionally, you will follow up on incidents to ensure customer satisfaction and support the team in other markets as needed.

Required Skills and Qualifications
  • Native or bilingual in Italian and Spanish
  • High level of English
  • Proactive and positive attitude
  • Service-oriented
  • Knowledge of technology and passion for customer care
Benefits

We offer a stable full-time contract, a salary range of €25,000-€35,000 per year, including a bonus structure, flexible working hours, and a hybrid working system that allows for telework and on-site work. We also provide training opportunities, including free language lessons and professional development courses. Furthermore, we offer reduced-price healthcare insurance, car sharing, and a dynamic and multicultural environment.

Others

We value teamwork, communication, and continuous learning at Avantio. As part of our team, you will have the opportunity to grow professionally and personally, contribute to the growth of the company, and participate in various activities and events throughout the year. If you share our values and are passionate about technology and customer care, apply now to become a part of our international team



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