Customer Experience Specialist
hace 2 semanas
Helloprint is a fast-growing e-commerce company that values innovation and customer satisfaction. As a Customer Experience Specialist, you will play a key role in ensuring our customers receive exceptional service.
Job OverviewThis role involves being the first point of contact for customers via phone, email, and chat. You will help them find the right product and service by proactively assisting them online and offline. Your primary goal is to provide service with a smile while embodying our core value: Think like a customer.
Responsibilities- You will be the initial contact for customers via various communication channels, providing assistance and resolving their queries.
- You will work closely with customers to understand their needs and preferences, helping them find the most suitable products and services.
- You will practice active listening skills, empathy, and problem-solving to ensure customer satisfaction.
To excel in this role, you should possess:
- A native French speaker with fluent English skills (verbal and written).
- A bachelor's or master's degree, with proof of enrollment.
- Availability for a minimum period of 20 weeks.
- Experience in Customer Service is a plus.
- Solution-oriented mindset and excellent problem-solving skills.
- Dynamic and flexible personality.
- Willingsness to relocate or already be based in Valencia.
Helloprint offers a unique work environment that fosters growth, learning, and collaboration. As a member of our team, you can expect:
- A dynamic, entrepreneurial, and international environment.
- A great community of like-minded professionals.
- Ongoing support with Spanish administration processes and relocation.
- The best events, Friday drinks, and free Spanish classes.
- Attractive discounts on Urban Sports Club.
- A free Bueno Bootcamp.
- Breakfast, Lunch, and healthy snacks provided.
We offer a competitive salary, estimated at €18,000 per annum, commensurate with your qualifications and experience. This amount may vary depending on individual circumstances.
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