Customer Experience Specialist

hace 3 semanas


Valencia, Valencia, España TOPTALENT A tiempo completo

**Job Title:** Customer Experience Specialist

**Job Summary:** We are seeking a highly skilled Customer Experience Specialist to join our team at TOPTALENT. As a Customer Experience Specialist, you will be responsible for providing exceptional customer service to our B2B customers.

**Key Responsibilities:**

  • Support B2B customers over the phone, email, and chat
  • Communicate with customers to find the best solution to their problem
  • Constantly brainstorm with your colleagues to improve the Customer Experience
  • Use the latest technology and AI integrations to provide innovative solutions
  • Control and handle payment inquiries from sellers and buyers through various client platforms
  • Responsible for Trustpilot reviews improving overall company NPS through excellent service
  • Flagging and escalation of customer queries and coming up with suitable solutions
  • Mapping and improving business processes to enhance customer journey and satisfaction

**Requirements:**

  • Native level German and fluent English
  • Customer service is in your DNA and you have some experience already
  • Excellent communication skills
  • An interest in innovation (think chatbot-integrations)
  • You are proactive and solution-oriented
  • You can think outside the box to always find a solution for the customer
  • A technical background is an advantage
  • You are proficient with computers and can type at lightning speed

**Benefits:**

  • Spanish and mindfulness classes
  • Great Friday evening drinks
  • Fitness bootcamps to stay fit and active
  • Work at a tech startup where you can develop and there is room for your ideas
  • An international working environment with 20+ nationalities
  • An amazing adventure in one of Europe's most beautiful cities
  • Working in a close-knit and start-up team
  • Free lunch and breakfast at the office

**How to Apply:** To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2



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