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Customer Experience Specialist

hace 1 mes

Valencia, Valencia, España Personalbüro U. Herrmann A tiempo completo
Customer Experience Specialist

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We're looking for a skilled Customer Experience Specialist to join our team at Personalbüro U. Herrmann.

Key Responsibilities:
  • Communicate with customers through various channels, including phone, email, chat, and social media, to provide personalized support and resolve issues efficiently.
  • Utilize strong communication and interpersonal skills to build trust and rapport with customers, ensuring a positive experience and driving customer satisfaction.
  • Collaborate with internal teams to identify and address customer needs, escalating issues as necessary to improve processes and develop solutions.
  • Monitor and analyze customer feedback to inform improvements and optimize customer experience.
  • Stay up-to-date with industry trends and best practices to maintain a high level of expertise and provide exceptional support.
Requirements:
  • Native German speaker with fluent English skills (at least B2 level).
  • Previous experience in hospitality or customer-facing roles is a plus.
  • Affinity for fashion and a keen eye for aesthetics, with knowledge of current trends in the industry.
  • Excellent communication and interpersonal skills, with the ability to listen actively and show empathy.
  • Team player with a positive attitude and a passion for delivering exceptional customer experiences.
  • Flexible and able to work in a fast-paced environment, with a willingness to adapt to changing priorities.
  • Autonomous and able to work independently, with a strong sense of initiative and a proactive approach.
  • Tech-savvy, with experience using Google Suite, MS Office, and CRM tools.
What We Offer:
  • An excellent remuneration package based on experience, skills, and performance.
  • A dynamic and creative work environment with a positive and friendly atmosphere.
  • Guidance and tools to help you reach your full potential and achieve your career goals.
  • A comprehensive benefits package, including health insurance, free lunch, and Spanish lessons.
  • Relocation and administrative support for candidates moving to Spain, including a flight ticket and one week of housing.