Customer Experience Specialist

hace 3 semanas

Valencia, Valencia, España Helloprint A tiempo completo

Customer Experience Specialist

At Helloprint, we're looking for a Customer Experience Specialist to join our team in Valencia. As a Customer Experience Specialist, you will be the first point of contact for our customers via phone, email, and chat. You will help customers find the right product and service by proactively assisting them online and offline. Your goal is to provide a 9+ WOW service experience to our customers.

Key Responsibilities:

  • You will be the first contact for our customers via phone, email, and chat;
  • You will help customers find the right product and service by proactively assisting them online and offline;
  • You will provide service with a smile and practice our most important core value: Think like a customer.

Requirements:

  • You are fluent in Dutch, both verbally and written;
  • You are doing a bachelor's or master's degree and you can provide a University agreement;
  • You are available for a minimum period of 20 weeks;
  • Experience in Customer Service is a plus;
  • Solution-oriented mindset and you excel in problem-solving in a creative way;
  • A dynamic and flexible personality;
  • Willingness to relocate or already Valencia based.

Why Helloprint?

  • Helloprint is Great Place To Work-Certified;
  • A unique culture and challenges at a fast-growing e-commerce company;
  • A dynamic, entrepreneurial, and international environment (34 nationalities & average age of 30);
  • A great community of like-minded young professionals in Valencia;
  • Opportunities to grow and to Design Yourself in a fast-paced learning curve;
  • Support with Spanish administration processes and relocation;
  • The best events, Friday drinks & free Spanish classes;
  • Attractive discounts on Urban Sports Club to enjoy a broad variety of sports whenever and wherever;
  • A free Bueno Bootcamp and attractive discounts on Urban Sports Club to enjoy a broad variety of sports;
  • Breakfast, Lunch, and healthy snacks are on us. Enough to keep you going all day.

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