Customer Experience Representative

hace 2 días

Valencia, Valencia, España The Learning Experience #221 A tiempo completo
Job Title: Customer Experience Specialist

Join The Learning Experience #221 as a Customer Experience Specialist and take on a challenging role that requires excellent communication skills, empathy, and a passion for delivering exceptional customer experiences.

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our customer support team, you will be responsible for providing top-notch support to our customers through various communication channels, including phone, email, chat, and social media.

Key Responsibilities:
  • Communicate with customers in a professional and empathetic manner, addressing their concerns and providing solutions to their queries.
  • Guide customers through the process of resolving their issues, ensuring a positive and satisfying experience.
  • Identify and escalate customer needs to improve and develop processes, ensuring continuous improvement.
  • Monitor and maintain high levels of customer satisfaction and retention, focusing on key performance indicators (KPIs) such as customer satisfaction, quality, and productivity.
Requirements:
  • Native fluency in German, both spoken and written.
  • Fluent in English (at least B2 level).
  • Previous experience in hospitality or customer-facing roles is a plus.
  • Excellent communication and interpersonal skills, with the ability to listen and show empathy.
  • Ability to work independently and as part of a team, with a flexible and adaptable approach.
  • Proficiency in Google Suite, MS Office, and CRM tooling.
  • Customer-focused mindset, with a commitment to delivering exceptional customer experiences.
What We Offer:
  • Competitive remuneration package based on experience, skills, and performance.
  • Health insurance.
  • Free breakfast and lunch.
  • Spanish lessons.
  • Drinks every Friday.
  • Opportunity to be part of a dynamic and creative team with a positive and friendly atmosphere.
  • Guidance and tools to reach your full potential.

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