Customer Experience Ambassador

hace 5 días

Valencia, Valencia, España The Learning Experience #221 A tiempo completo
Customer Experience Specialist

At The Learning Experience #221, we're seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through various communication channels.

Key Responsibilities:
  • Communicate with customers in a professional and empathetic manner, ensuring their needs are met and exceeded.
  • Guide customers through their queries, providing personalized solutions and ensuring a positive outcome.
  • Identify and address customer needs, escalating issues to internal teams to improve processes and develop new solutions.
  • Maintain high levels of customer satisfaction and retention through impactful customer experiences.
Requirements:
  • Native German speaker, both oral and written.
  • Fluent in English (at least B2 level).
  • Previous experience in hospitality or customer-facing roles is a plus.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Proficiency in Google Suite, MS Office, and CRM tooling.
What We Offer:
  • Excellent remuneration package based on experience and performance.
  • Health insurance.
  • Free breakfast and lunch.
  • Spanish lessons.
  • Drinks every Friday.
  • Opportunity to work with a dynamic and creative team.

We're committed to providing a positive and supportive work environment that allows our team members to thrive and reach their full potential. If you're passionate about delivering exceptional customer experiences and have the skills and qualifications we're looking for, we'd love to hear from you

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