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Customer Experience Ambassador
hace 2 meses
Job Summary
We are seeking a highly skilled Customer Experience Ambassador to join our dynamic team at Toptalent. As a key member of our organization, you will be responsible for delivering exceptional customer experiences that exceed our clients' expectations.
Key Responsibilities
- Develop and maintain strong relationships with clients through proactive communication and issue resolution.
- Provide personalized support to clients, addressing their needs and concerns in a timely and effective manner.
- Collaborate with internal stakeholders to identify and address client pain points, driving process improvements and enhancements.
- Monitor and analyze client satisfaction metrics, using insights to inform strategic decisions and drive business growth.
- Stay up-to-date with industry trends and best practices, applying knowledge to continuously improve customer experience.
Requirements
- Excellent Dutch language skills (C2 level) and strong English language proficiency (C1 level).
- Proven track record of delivering exceptional customer service in a fast-paced environment.
- Strong problem-solving skills, with the ability to think critically and creatively.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
- Target-driven and results-oriented, with a passion for exceeding expectations.
What We Offer
- A competitive remuneration package based on experience, skills, and performance.
- A dynamic and international work environment, with opportunities for growth and development.
- A comprehensive benefits program, including free breakfast/lunch, sports classes, Spanish classes, and team events.
- A high-performance culture that fosters innovation and excellence.
