Customer Experience Ambassador

hace 3 semanas


Valencia, Valencia, España Careerxtra A tiempo completo

About the Job Opportunity

We are seeking a highly skilled Customer Experience Specialist to join our dynamic team at Careerxtra. As a key member of our Fintech department, you will play a vital role in delivering exceptional customer experiences through various communication channels, including phone, email, chat, and social media.

Key Responsibilities:

  • Communicate with customers in a professional and empathetic manner, ensuring their needs are met and concerns addressed.
  • Provide personalized support and guidance to customers, leveraging your problem-solving skills to resolve complex issues.
  • Collaborate with internal teams to improve and develop processes, ensuring seamless customer interactions.
  • Maintain a high level of customer satisfaction and retention, driving business growth and success.

Requirements:
  • Fluent Dutch and English language skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions.
  • Strong problem-solving skills, with a keen eye for detail and a customer-centric approach.

What We Offer:
  • A competitive remuneration package, based on experience and performance.
  • A 39-hour full-time contract, with shifts between 9:00 and 23:00.
  • A dynamic and international work environment, with opportunities for growth and development.
  • A comprehensive benefit program, including free breakfast/lunch, sports classes, and team events.

Apply Today

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