Customer Experience Ambassador

hace 2 días

Valencia, Valencia, España The Learning Experience #221 A tiempo completo
Customer Experience Specialist

We are seeking a highly skilled Customer Experience Specialist to join our team at The Learning Experience #221. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through various communication channels.

Key Responsibilities:
  • Communicate with customers through phone, email, chat, and social media to provide personalized support and solutions.
  • Guide customers through their questions and concerns, ensuring they receive the right solution and leave with a positive experience.
  • Identify and address customer needs to escalate internally and improve processes.
  • Maintain customer satisfaction and retention through impactful customer experiences.
Requirements:
  • Native German speaker with excellent written and oral communication skills.
  • Fluent in English (at least B2 level).
  • Previous experience in hospitality or customer-facing roles is a plus.
  • Affinity for fashion and knowledge of trends in the industry.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Flexibility to work in a fast-paced environment.
What We Offer:
  • Excellent remuneration package based on experience, skills, and performance.
  • Opportunity to work with a dynamic and creative team in a positive and friendly atmosphere.
  • Guidance and tools to reach your full potential.
  • Breakfast and lunch offered onsite.
  • Health insurance, free lunch, Spanish lessons, bootcamp twice a week, and drinks every Friday.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual with a passion for fashion and excellent communication skills, we encourage you to apply for this exciting opportunity.

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