Customer Experience Expert

hace 2 semanas

Valencia, Valencia, España TOPTALENT A tiempo completo
Customer Experience Specialist

Join TOPTALENT as a Customer Experience Specialist and take on the challenge of delivering exceptional customer service in a dynamic and innovative environment.

About the Role

We are seeking a highly motivated and customer-focused individual to support our B2B customers over the phone, email, and chat. As a Customer Experience Specialist, you will be responsible for communicating with customers to find the best solution to their problem, brainstorming with colleagues to improve the customer experience, and utilizing the latest technology and AI integrations to drive innovation and change management.

Key Responsibilities
  • Support B2B customers with their queries and concerns
  • Communicate effectively with customers to find solutions to their problems
  • Collaborate with colleagues to improve the customer experience
  • Utilize technology and AI integrations to drive innovation and change management
  • Handle payment inquiries and flagging/escalation of customer queries
  • Map and improve business processes to enhance customer journey and satisfaction
Requirements
  • Native level German and fluent English
  • Customer service experience and a passion for delivering exceptional customer experiences
  • Excellent communication and problem-solving skills
  • Proactive and solution-oriented approach
  • Technical background and proficiency with computers
What We Offer
  • Spanish and mindfulness classes
  • Great Friday evening drinks
  • Fitness bootcamps
  • International working environment with 20+ nationalities
  • Free lunch and breakfast at the office

To apply for this position, please visit our career page: https://www.careers-

Salary: 1,500 EUR - 1,600 EUR

Start date: 6 Nov

Relocation: For exceptional candidates only and on a case-by-case basis

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