Customer Experience Expert

hace 2 días

Valencia, Valencia, España Toptalent A tiempo completo
Customer Experience Specialist

Join Toptalent, a dynamic tech startup, and take on the exciting role of Customer Experience Specialist. As a key member of our team, you will be responsible for delivering exceptional customer service and driving innovation in our customer experience.

Key Responsibilities:
  • Support B2B customers through various communication channels, providing timely and effective solutions to their queries.
  • Collaborate with colleagues to identify and implement process improvements, enhancing the overall customer journey.
  • Utilize cutting-edge technology and AI integrations to streamline customer interactions and resolve issues efficiently.
  • Manage payment inquiries and troubleshoot technical issues, ensuring seamless customer experiences.
  • Monitor and improve Trustpilot reviews to maintain a high company NPS.
Requirements:
  • Native-level German and fluent English language skills.
  • Proven customer service experience, with a passion for delivering exceptional service.
  • Excellent communication and problem-solving skills, with the ability to think creatively.
  • Technical background and proficiency in computer systems, with the ability to type at high speeds.
Benefits:
  • Opportunity to work in a dynamic, international environment with 20+ nationalities.
  • Professional development in communication, innovation, and technology implementation.
  • Free lunch and breakfast, as well as regular team-building activities.
  • Spanish and mindfulness classes, fitness bootcamps, and great Friday evening drinks.

At Toptalent, we value innovation, teamwork, and customer satisfaction. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

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