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Customer Experience Expert

hace 2 meses


Valencia, Valencia, España TOPTALENT A tiempo completo
About the Role

We are seeking a highly skilled Customer Experience Expert to join our team at TOPTALENT. As a Customer Experience Expert, you will be responsible for delivering exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Customer Support: Provide timely and effective support to customers via various communication channels, including phone, email, and chat.
  • Problem-Solving: Collaborate with customers to identify and resolve issues, ensuring a positive experience.
  • Process Improvement: Continuously evaluate and improve business processes to enhance the customer journey and satisfaction.
  • Communication: Develop and maintain strong relationships with customers, colleagues, and stakeholders through excellent communication skills.
  • Technical Skills: Stay up-to-date with the latest technology and AI integrations, and become an expert in this field.
Requirements
  • Language Skills: Native level German and fluent English.
  • Customer Service Experience: Proven experience in customer service, with a strong focus on delivering exceptional customer experiences.
  • Communication Skills: Excellent communication skills, with the ability to think outside the box and find creative solutions.
  • Technical Skills: Proficient with computers and able to type at lightning speed.
What We Offer
  • International Working Environment: Work with a diverse team of 20+ nationalities.
  • Professional Development: Opportunities to improve your professional skills, including communication, innovation, and implementation of new technology.
  • Work-Life Balance: Enjoy a great work-life balance, with flexible working hours and a range of benefits.