German Customer Experience Expert

hace 4 semanas

Valencia, Valencia, España Multilingual Jobs Worldwide A tiempo completo
Customer Experience Expert for Fintech Startup

We are seeking a highly motivated and experienced Customer Experience Expert to join our team in Valencia. As a key member of our customer support team, you will be responsible for delivering exceptional customer service to our German-speaking clients.

Key Responsibilities:
  • Support B2B customers over the phone, email, and chat
  • Communicate with customers to find the best solution to their problem
  • Constantly brainstorm with your colleagues to improve the Customer Experience
  • Troubleshooting, innovation, and change management are part of the daily business
  • Control and handle payment inquiries from sellers and buyers through various client platforms
  • Responsible for Trustpilot reviews improving overall company NPS through excellent service
  • Flagging and escalation of customer queries and coming up with suitable solutions
  • Mapping and improving business processes to enhance customer journey and satisfaction
Requirements:
  • Native level German and fluent English
  • Customer service is in your DNA and you have some experience already
  • Excellent communication skills
  • An interest in innovation (think chatbot-integrations)
  • You are proactive and solution-oriented
  • You can think outside the box to always find a solution for the customer
  • A technical background is an advantage
  • You are proficient with computers and can type at lightning speed
What We Offer:
  • Work at a tech-start up where you can develop and there is room for your ideas
  • Improve your professional skills: communication, innovation, and implementation of new technology
  • An international working environment with 20+ nationalities
  • An amazing adventure in one of Europe's most beautiful cities
  • Working in a close-knit and start-up team
  • Free lunch and breakfast at the office
  • Spanish classes
  • Mindfulness classes
  • Great Friday evening drinks
  • Fitness bootcamps to stay fit and active

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