German Customer Experience Expert To Beautiful Valencia

hace 4 semanas

Valencia, Valencia, España Multilingual Jobs Worldwide A tiempo completo
Join Our Team as a German Customer Experience Expert

We are looking for a highly motivated and experienced German Customer Experience Expert to join our team in Valencia, Spain.

About the Role

As a German Customer Experience Expert, you will be responsible for providing exceptional customer service to our German-speaking clients. Your primary goal will be to ensure that our clients receive the best possible experience, and you will be working closely with our team to achieve this goal.

Key Responsibilities
  • Support B2B customers over the phone, email, and chat
  • Communicate with customers to find the best solution to their problem
  • Constantly brainstorm with your colleagues to improve the Customer Experience
  • Troubleshooting, innovation, and change management are part of the daily business
  • Control and handle payment inquiries from sellers and buyers through various client platforms
  • Responsible for Trustpilot reviews improving overall company NPS through excellent service
  • Flagging and escalation of customer queries and coming up with suitable solutions
  • Mapping and improving business processes to enhance customer journey and satisfaction
Requirements
  • Native level German and fluent English
  • Customer service is in your DNA and you have some experience already
  • Excellent communication skills
  • An interest in innovation (think chatbot-integrations)
  • You are proactive and solution-oriented
  • You can think outside the box to always find a solution for the customer
  • A technical background is an advantage
  • You are proficient with computers and can type at lightning speed
What We Offer
  • Work at a tech-start up where you can develop and there is room for your ideas
  • Improve your professional skills: communication, innovation, and implementation of new technology
  • An international working environment with 20+ nationalities
  • An amazing adventure in one of Europe's most beautiful cities
  • Working in a close-knit and start-up team
  • Free lunch and breakfast at the office
  • Spanish classes
  • Mindfulness classes
  • Great Friday evening drinks
  • Fitness bootcamps to stay fit and active

We are looking for a highly motivated and experienced German Customer Experience Expert to join our team in Valencia, Spain. If you are passionate about customer service and have a strong interest in innovation, we would love to hear from you

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