Dutch Customer Experience Expert To Beautiful Valencia

hace 4 semanas


Valencia, Valencia, España Multilingual Jobs Worldwide A tiempo completo
Customer Experience Specialist in Fintech

We are looking for a Dutch-speaking Customer Experience Specialist to join our team in Valencia. As a key member of our Fintech team, you will be responsible for delivering exceptional customer service to our B2B customers.

Key Responsibilities:

  • Support customers over the phone, email, and chat
  • Communicate with customers to find the best solution to their problem
  • Brainstorm with colleagues to improve the Customer Experience
  • Troubleshoot, innovate, and manage change
  • Use the latest technology and AI integrations
  • Control and handle payment inquiries
  • Responsible for Trustpilot reviews and improving overall company NPS

Requirements:

  • Native level Dutch and fluent English
  • Customer service experience
  • Excellent communication skills
  • Interest in innovation
  • Proactive and solution-oriented
  • Technical background an advantage

What We Offer:

  • International working environment with 20+ nationalities
  • Free lunch and breakfast at the office
  • Spanish classes
  • Mindfulness classes
  • Great Friday evening drinks
  • Fitness bootcamps

Why Join Us:

We are a tech-startup where you can develop and there is room for your ideas. You will improve your professional skills, work in a close-knit team, and enjoy a great work-life balance in one of Europe's most beautiful cities.



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