Dutch FinTech Customer Experience Specialist
hace 2 días
The House Of Mercier is a dynamic FinTech company seeking a talented Dutch Customer Experience Specialist to join our team in Valencia.
Job SummaryWe are looking for a skilled Dutch Customer Experience Specialist to enhance the customer journey for our Dutch-speaking clients within the financial technology sector. The ideal candidate will have a strong understanding of FinTech and be dedicated to providing exceptional customer service.
Key Responsibilities- Engage with Dutch customers, addressing inquiries and providing expert guidance on our FinTech solutions.
- Analyze and understand customer needs to offer tailored financial solutions effectively.
- Resolve complex issues and ensure customer satisfaction through efficient problem-solving.
- Maintain accurate records of all customer interactions in the CRM system.
- Collect feedback to improve our services and enhance the customer experience.
- Work closely with other departments to streamline processes and boost overall service quality.
- Stay knowledgeable about industry trends, products, and best practices to support our customers effectively.
- Fluent in Dutch and proficient in English; knowledge of additional languages is an asset.
- Previous experience in customer service, preferably within the FinTech or financial services sector.
- Strong interpersonal and communication skills, with an empathetic approach to customer interactions.
- Analytical mindset, capable of identifying and addressing customer needs.
- Proactive, self-motivated, and able to work independently in a fast-paced environment.
- Familiarity with CRM tools and the ability to navigate financial software is a plus.
- A genuine interest in FinTech and a passion for improving customer experiences.
- Competitive Salary
- Private Health Insurance
- 2 Extra Salaries Per Year
- Monthly Performance Bonuses
- And More...
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Dutch Customer Experience Specialist
hace 2 días
Valencia, Valencia, España The House Of Mercier A tiempo completoAbout the RoleThe House Of Mercier is seeking a talented Dutch Customer Experience Specialist to enhance the customer journey for our Dutch-speaking clients within the financial technology sector.Key ResponsibilitiesEngage with Dutch customers, addressing inquiries and providing expert guidance on our Fintech solutions.Analyze and understand customer needs...
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Dutch Customer Experience Specialist
hace 2 días
Valencia, Valencia, España The House Of Mercier A tiempo completoAbout the RoleThe House Of Mercier is seeking a talented Dutch Customer Experience Specialist to enhance the customer journey for our Dutch-speaking clients within the financial technology sector.Key ResponsibilitiesEngage with Dutch customers, addressing inquiries and providing expert guidance on our Fintech solutions.Analyze and understand customer needs...
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