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Customer Experience Expert
hace 2 meses
Join TOPTALENT, a dynamic tech startup, as a Customer Experience Specialist and take on a challenging role that requires excellent communication skills, a passion for innovation, and a customer-centric approach.
About the RoleWe are seeking a highly motivated and customer-focused individual to support our B2B customers over the phone, email, and chat. As a Customer Experience Specialist, you will be responsible for communicating with customers to find the best solution to their problems, brainstorming with colleagues to improve the customer experience, and using the latest technology and AI integrations to become an expert in this field.
Key Responsibilities- Support B2B customers through various communication channels
- Communicate with customers to find solutions to their problems
- Collaborate with colleagues to improve the customer experience
- Stay up-to-date with the latest technology and AI integrations
- Handle payment inquiries and flag customer queries for escalation
- Improve business processes to enhance the customer journey and satisfaction
- Native level German and fluent English
- Customer service experience and a passion for innovation
- Excellent communication and problem-solving skills
- Proactive and solution-oriented approach
- Technical background and proficiency with computers
- Spanish and mindfulness classes
- Great Friday evening drinks
- Fitness bootcamps
- International working environment with 20+ nationalities
- Free lunch and breakfast at the office
To apply for this position and explore other exciting opportunities, visit our career page: https://www.careers-
