Customer Experience Ambassador
hace 3 semanas
About Wewow. We're a dynamic and innovative company dedicated to empowering women to prioritize their health every day. Our mission is to provide natural, plant-based products that nourish the gut microbiome, and we're passionate about creating a positive impact on women's lives.
About the role. We're seeking a Customer Experience Specialist to join our vibrant team. As the voice of our brand, you'll be responsible for offering personalized support to customers, ensuring they feel truly valued. Your mission will be to create loyalty, foster long-term relationships, and make each interaction a reflection of our commitment to excellence.
Key responsibilities.
- Provide exceptional customer service by connecting with and understanding the needs of our customers.
- Communicate effectively with customers, with a strong focus on German and Italian-speaking customers.
- Resolve customer inquiries and complaints with resilience and patience, maintaining a calm and professional demeanor in challenging situations.
- Collaborate with internal teams and departments to ensure a seamless customer experience.
- Accurately and efficiently manage data entry and communication, utilizing fast and accurate typing skills.
- Showcase a passion for consumer goods and help customers with product-related inquiries.
Requirements.
- Native proficiency in written and spoken German is essential; proficiency in Italian is highly desirable.
- Proven experience in customer-facing roles is an advantage.
- Strong communication skills and the ability to converse fluently and clearly with customers.
- Ability to stay calm under pressure and handle challenging situations diplomatically.
- Proven ability to work collaboratively and contribute to team goals.
- Experience or ability to work across various departments to support a cohesive customer experience.
- Fast and accurate typing is essential for managing customer interactions efficiently.
- A passion for understanding and helping customers with their product needs.
What we offer.
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