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Customer Experience Ambassador
hace 2 meses
Job Title: Customer Experience Specialist
About The Learning Experience #356: We are a dynamic and international team of professionals dedicated to delivering exceptional customer experiences.
Job Summary: We are seeking a highly skilled Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will be responsible for communicating with customers, showcasing extraordinary communication skills, and guiding customers to find the right solutions.
Key Responsibilities:
- Communicate with customers to understand their needs and provide personalized solutions.
- Develop and maintain strong relationships with customers to ensure high levels of satisfaction and retention.
- Identify and address customer needs to escalate internally and improve processes.
- Thrive in a fast-paced environment, focusing on key performance indicators such as customer satisfaction, quality, and productivity.
Requirements:
- Excellent Dutch language skills (C2 level) and C1 English level.
- Smart and enthusiastic problem-solver with a keen eye for customer service.
- Calm and empathetic when dealing with difficult customers.
- Curious and love to investigate, using creative problem-solving skills to ensure customer satisfaction.
- Target-driven and striving to exceed expectations.
Benefits:
- Excellent remuneration package based on experience, skills, and performance.
- Full-time contract of 39 hours per week.
- Being part of a dynamic and international team.
- Benefit program including free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and team events.
- High-performance culture to kickstart your career and potentially grow within the organization.
Language: English
