Customer Experience Representative
hace 3 semanas
Join our team at TOPTALENT and take on the exciting challenge of delivering exceptional customer experiences.
About the RoleWe are seeking a highly skilled and enthusiastic Customer Experience Specialist to join our dynamic team in Valencia, Spain. As a key member of our team, you will be responsible for providing top-notch customer service, ensuring customer satisfaction, and driving business growth.
Key Responsibilities- Communicate effectively with customers through various channels, including phone, email, chat, and social media.
- Showcase exceptional communication skills, including listening, empathy, and personalization, to deliver a seamless customer experience.
- Guide customers through their queries, ensuring they receive the right solution and leave with a smile.
- Identify and address customer needs, escalating internally to improve and/or develop processes.
- Focus on delivering high-performance results, prioritizing key performance indicators (KPIs) such as Customer Satisfaction, quality, and productivity.
- Maintain customer satisfaction and retention through impactful customer experience.
- Excellent Dutch (C2) language skills, with a C1 English level.
- Proven problem-solving skills, with a keen eye for customer service.
- Calm and empathetic demeanor when dealing with challenging customers.
- Curious and creative problem-solving skills to ensure customer satisfaction.
- Target-driven and committed to exceeding expectations.
- An excellent remuneration package based on experience, skills, and performance.
- Flexible shifts between 9:00 and 23:00, with a preference for late-night shifts (14:00 - 23:00).
- A full-time contract of 39 hours per week.
- A dynamic and international team environment (25+ nationalities).
- A comprehensive benefit program, including free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and team events.
- A high-performance culture to kickstart your career and potential growth within the organization.
- Support with Spanish administration.
To explore this opportunity and many others, visit our career page: https://www.careers-
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