Customer Experience Representative
hace 2 días
We are seeking a highly skilled and enthusiastic Customer Experience Specialist to join our team at Careerxtra. As a key member of our team, you will be responsible for delivering exceptional customer experiences through various communication channels.
Key Responsibilities:- Communicate with customers via phone, email, chat, and social media to resolve their queries and concerns.
- Showcase outstanding communication skills, including active listening, empathy, and personalization.
- Guide customers through their questions and ensure they receive the right solution, resulting in a positive experience.
- Identify and address customer needs to escalate internally and improve processes.
- Maintain high customer satisfaction and retention rates through impactful customer experiences.
- Fluent in Dutch and English.
- Smart and enthusiastic problem-solver with a keen eye for customer service.
- Calm and empathetic when dealing with challenging customers.
- Curious and loves to investigate and use creative problem-solving skills to ensure customer satisfaction.
- Target-driven and strives to exceed expectations.
- Excellent remuneration package based on experience, skills, and performance.
- Shifts between 9:00 and 23:00, with a preference for some people dedicated to the late-night shift (14:00 - 23:00).
- Full-time contract of 39 hours per week.
- Fully on-site (no remote work possibilities).
- Being part of a dynamic and international team (25+ nationalities).
- Benefit program including free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and team events.
- High performance culture to kickstart your career and potentially grow within the organization.
We are looking for a talented individual who is passionate about delivering exceptional customer experiences. If you are a skilled communicator with a keen eye for customer service, we encourage you to apply for this exciting opportunity.
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