Customer Experience Representative
hace 2 días
About the role
We are working with a leading Outsourcing/BPO company that is looking to recruit a Dutch-speaking Customer Experience Specialist to join a brand-new team for a Fintech company.
Key Responsibilities:
Communicate with customers through various channels such as phone, email, chat, and social media
Showcase exceptional communication skills, including listening, empathy, and personalizing every customer conversation
Guide customers with their questions and ensure they are offered the right solution, leaving a big smile on their face
Identify and address customer needs to escalate internally to improve and/or develop processes
Thrive for sky-high performances, focusing on the most important KPIs: Customer Satisfaction, quality, and productivity
Maintain customer satisfaction and retention through impactful customer experience
Requirements:
Fluent Dutch and English language skills
Smart and enthusiastic problem-solver with a keen eye for customer service
Calm and empathetic when dealing with (difficult) customers
Curious and love to investigate and use creative problem-solving skills to ensure customer satisfaction
Target-driven and trying to exceed expectations
Benefits:
Excellent remuneration package based on experience, skills, and performance
Shifts between 9:00 and 23:00, with a preference for some people dedicated to the late-night shift (14:00 - 23:00)
Full-time contract of 39 hours per week
Being a part of a dynamic and international team (25+ nationalities)
Benefit program, including free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and the coolest team events
High-performance culture to kickstart your career and potentially grow within the organization
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