Customer Experience Specialist

hace 2 días

Valencia, Valencia, España Careerxtra A tiempo completo
Customer Experience Specialist

We are working with a leading Outsourcing / BPO company that is looking to recruit a Dutch-speaking Customer Experience Specialist to join a brand-new team for a Fintech company.

Position:

Customer Experience Specialist

Location:

Valencia, Spain

Employment type:

Full-time (39h)

Remuneration:

Base salary

Duties and Responsibilities:
  • Communicate with customers through various channels such as phone, email, chat and social media.
  • Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation.
  • Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face.
  • Identify and address customer needs to escalate internally to improve and/or develop processes.
  • Thrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivity.
  • Maintain customer satisfaction and retention through impactful customer experience.
Requirements:
  • Fluent Dutch and English level.
  • Smart and enthusiastic problem-solver with a keen eye for customer service.
  • Calm and empathetic when dealing with (difficult) customers.
  • Curious and love to investigate and use their creative problem-solving skills to ensure customer satisfaction.
  • Target-driven and trying to exceed expectations.
Benefits:
  • Excellent remuneration package based on experience, skills and performance.
  • Shifts between 9:00 and 23:00; preference for some people dedicated for the late-night shift (14:00 - 23:00).
  • Full-time contract of 39 hours per week.
  • Fully on-site (no remote work possibilities).
  • Being a part of a dynamic and international team (25+ nationalities).
  • Benefit program which includes free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and the coolest team events.
  • High performance culture to kickstart your career and potentially grow within the organization.
  • Support with the Spanish administration.

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