Customer Experience Specialist
hace 2 días
David Kennedy Recruitment Ltd is seeking a highly skilled Customer Experience Specialist to join a leading Outsourcing / BPO company in Valencia, Spain.
Job SummaryWe are looking for an exceptional communicator with excellent Dutch language skills to provide top-notch customer service to clients. As a Customer Experience Specialist, you will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction.
Key Responsibilities- Communicate with customers through various channels, including phone, email, chat, and social media.
- Showcase exceptional communication skills, including listening, empathy, and personalization.
- Guide customers through their questions and ensure they receive the right solution.
- Identify and address customer needs to escalate internally and improve processes.
- Maintain customer satisfaction and retention through impactful customer experience.
- Excellent Dutch language skills (C2 level) and C1 English level.
- Smart and enthusiastic problem-solver with a keen eye for customer service.
- Calm and empathetic when dealing with difficult customers.
- Curious and love to investigate and use creative problem-solving skills to ensure customer satisfaction.
- Target-driven and striving to exceed expectations.
- Excellent remuneration package based on experience, skills, and performance.
- Shifts between 9:00 and 23:00, with a preference for some people dedicated to the late night shift (14:00 - 23:00).
- Full-time contract of 39 hours per week.
- Fully on-site (no remote work possibilities).
- Being part of a dynamic and international team (25+ nationalities).
- Benefit program including free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and team events.
- High performance culture to kickstart your career and potentially grow within the organization.
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