Valencia Customer Experience Specialist Opportunity

hace 6 días


Valencia, Valencia, España Helloprint A tiempo completo

We are looking for a talented Customer Experience Specialist to join our team in sunny Valencia. As a key member of our Customer Experience center, you will be responsible for delivering exceptional customer service and support to our customers via phone, email, and chat.

About the Role

This is an exciting opportunity to work with a dynamic and entrepreneurial company like Helloprint, where freedom and responsibility lead to high performance. As a Customer Experience Specialist, you will play a vital role in ensuring our customers receive a 9+ WOW service experience.

Key Responsibilities
  • You will be the first point of contact for our customers, responding to their inquiries and resolving any issues they may have.
  • You will help customers find the right product and service by proactively assisting them online and offline.
  • You will provide top-notch service with a smile, practicing our core value of 'Think like a customer'.
Requirements
  • You must be fluent in Dutch, both verbally and written.
  • You should be currently pursuing a bachelor's or master's degree and have a University agreement.
  • You need to be available for a minimum period of 20 weeks.
  • Prior experience in Customer Service is a plus.
  • You possess a solution-oriented mindset and excel in problem-solving in a creative way.
  • You have a dynamic and flexible personality.
  • You are willing to relocate or already reside in Valencia.
What We Offer
  • Helloprint is Great Place To Work-CertifiedTM.
  • A unique culture and challenges at a fast-growing e-commerce company.
  • DYNAMIC, ENTREPRENEURIAL, AND INTERNATIONAL ENVIRONMENT (34 NATIONALITIES & AVERAGE AGE OF 30).
  • A great community of like-minded young professionals in Valencia.
  • Opportunities to grow and to Design Yourself in a fast-paced learning curve.
  • Support with Spanish administration processes and relocation.
  • The best events, Friday drinks & free Spanish classes.
  • Attractive discounts on Urban Sports Club to enjoy a broad variety of sports whenever and wherever.
Salary Information

As a valued member of our team, we offer a competitive salary of €25,000 - €35,000 per year, depending on your qualifications and experience. This includes additional benefits, such as attractive discounts on Urban Sports Club and free Spanish classes.



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