Customer Experience Specialist
hace 4 semanas
About HelloPrint
HelloPrint is a dynamic and entrepreneurial e-commerce company with a unique culture and challenges. We are a Great Place To Work-Certified company with a diverse team of 34 nationalities and an average age of 30. Our company is based in Valencia, Spain, and we are looking for a new addition to our French speaking team.
About the Role
We are seeking a Customer Experience Specialist to join our team in Valencia. As a Customer Experience Specialist, you will be the first point of contact for our customers via phone, email, and chat. You will help customers find the right product and service by proactively assisting them online and offline. You will also provide service with a smile and practice our core value of 'Think like a customer'.
Responsibilities
- Provide exceptional customer service via phone, email, and chat
- Help customers find the right product and service
- Practice our core value of 'Think like a customer'
Requirements
- Professional level of English and French, both verbally and written
- Bachelor degree or academic level
- Experience in Customer Service or Sales is a plus
- Super customer-friendly attitude and enjoyment while being in touch with customers
- Dynamic and flexible personality
- Real team player and a great addition to our amazing team
- Solution-oriented mindset and you excel in problem-solving in a creative way
- Willingness to relocate or already Valencia based
What We Offer
- 100+ colleagues from all around the world
- Amazing company activities, events, parties, and many more
- Free Spanish classes
- Attractive discounts on Urban Sports Club to enjoy a broad variety of sports whenever and wherever
- Breakfast and Lunch are on us
- Become part of our Growth Program, with plenty of job opportunities
- Free bi-weekly Bueno Bootcamp
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