B2B Customer Experience Consultant
hace 7 horas
David Kennedy Recruitment is proud to partner with a leading Outsourcing/BPO company seeking a German-speaking B2B Customer Experience Specialist to join their team in Valencia, Spain. This exciting role offers the chance to work on a new fintech scale-up project and take on more responsibility for project design.
About the RoleAs a Customer Experience Specialist, you will be responsible for providing exceptional service to B2B customers via phone, email, and chat. You will work closely with your colleagues to continuously improve the customer experience, troubleshoot issues, and drive innovation and change management. You will also utilize the latest technology and AI integrations to enhance your skills and become an expert in this field.
Key Responsibilities:- Support B2B customers over the phone, email, and chat
- Communicate with customers to find solutions to their problems
- Brainstorm with colleagues to improve the customer experience
- Troubleshoot, innovate, and manage change
- Use latest technology and AI integrations
- Control and handle payment inquiries from sellers and buyers
- Manage Trustpilot reviews to improve overall company NPS
- Flag and escalate customer queries and provide suitable solutions
- Map and improve business processes to enhance customer journey and satisfaction
- Native level German and fluent English
- Customer service is in your DNA
- Excellent communication skills
- Interest in innovation (think chatbot-integrations)
- Proactive and solution-oriented
- Ability to think outside the box
- Technical background is an advantage
- Proficient with computers and typing speed
- Spanish and mindfulness classes
- Great Friday evening drinks
- Fitness bootcamps
- Work at a tech startup
- International working environment
- Opportunity to develop and implement ideas
- Professional skill improvement: communication, innovation, and implementation of new technology
We offer a competitive salary package for this role, estimated to be around €35,000-€45,000 per annum, depending on experience.
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